Shipping, Returns & policies

The condition below apply to works purchased from Hayley .a. West and Wells Street Studio. For terms and conditions relating to workshops, please click here.


These policies apply to the use of this website and the ordering, purchase, fulfillment and delivery of products from and items purchased in person. Please review the following policies carefully before placing your order.

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will enquire with the courier or postal service to ensure delivery occurs as soon as possible. If you would like to purchase express or international shipping please contact me at for a quote prior to placing your order. We are not responsible for any taxes or duties that may be incurred on international orders.

Refund Policy

All sales are final. Any returns or refunds are at the discretion of Wells Street Studio. It will be your responsibility to mail the item back to our postal address in its original undamaged condition for an approved refund or exchange. Exchanges may be made in person, please make an appointment if this is necessary.

Privacy Policy

We are committed to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will do not sell our customer details to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will not  knowingly disclose user identities unless directed by a court of law. We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others. When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

Your Consent

By using this website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Secure Transactions

We offer Credit Card processing through Stripe and Square in person.

Contact information

If you require further information regarding these policies or have any questions please contact us at or call us on 0423 826 808.